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Industry
July 30, 2026
8 min read

What a trade business website actually needs

For plumbers, electricians, builders and anyone else whose customers are usually in a hurry.

Your visitor is not browsing

Someone looking for a plumber at nine in the evening is not comparing brand values. They have water coming through a ceiling, they are on a phone, and they will call whoever makes it easiest. Almost every decision about a trade website follows from that.

The phone number is the website

It should be visible without scrolling, on every page, and it should be tappable. A number typed as plain text on a mobile page is a small daily failure — the visitor has to memorise it, leave, and dial. Make it a link and the call takes one tap.

If you take WhatsApp, add it. A lot of people will send a photo of the problem before they will speak to a stranger, and a photo often tells you more than five minutes on the phone would.

Say where you work, plainly

The most common reason a trade site loses a ready customer is that the customer cannot tell whether they are in the area. Name the towns. "We cover Jalandhar, Phagwara and Kapurthala" does more than a service-area map, and it matches how people search.

Say what you do, in their words

List the jobs, not the trade. Nobody searches for "plumbing services" — they search for a blocked drain, a boiler that will not fire, a leaking tap. Each of those should appear as a service in its own right, because each one is a different search and a different page's worth of intent.

Emergencies deserve their own line

If you take call-outs, say the hours and say them exactly. "24/7 emergency call-out" is a promise; "emergency call-outs until 10pm, seven days" is information. The second one gets you fewer wasted calls and more of the right ones.

Photos of your work, not of tools

Stock photographs of spanners persuade nobody. Photographs of a job you finished — the new boiler on the wall, the re-tiled bathroom, the board you rewired — do two things at once: they prove the standard, and they show the kind of work you want more of. Take a picture at the end of every job for a month and you will never need stock imagery again.

Reviews, above the fold if you have them

Trades live and die on trust, and a stranger's word carries further than your own. If you have a good Google rating, it belongs near the top, not buried at the bottom of the page.

What you can skip

A blog you will not write. A team page for a two-person operation. A contact form as the only way to reach you. A carousel. None of these have ever won a job at nine in the evening.

The short version

Tappable number, towns you cover, jobs in plain language, honest hours, photos of real work, reviews near the top. That is a trade website. Everything else is decoration.

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